Scope of policy application This policy applies to all wig products purchased through this independent website, including but not limited to: Real human hair wigs, synthetic fiber wigs Customized wigs (such as special sizes and colors) Promotional or discounted goods
Return and Refund Rules We currently do not support no-reason returns or refunds. As wigs are personal hygiene products, for health and safety reasons, all sold items are non-returnable and non-exchangeable (regardless of whether they have been opened or not). Exception: If the goods you receive have quality issues (such as severe hair loss, manufacturing defects) or are sent to the wrong person, please contact customer service within 24 hours after signing for the receipt and provide the following materials: Order number and problem description Clear photos/videos of the problem product Original packaging and labels We will verify and then provide you with an exchange or compensation plan (such as a partial refund).
Contact Information If you need assistance, please contact our customer service team through the following methods Email: cancer@wigqualitys.com
Other explanations We strongly recommend that you refer to the size guide and product detail pictures provided on the website before placing an order. Customized products need to confirm the requirements at the time of placing an order. Once they are made, they cannot be modified or cancelled.
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