I. Place of Shipment and Delivery Time
Global direct delivery: All orders are dispatched from the warehouse in Lithuania and comply with EU quality inspection standards.
Processing time: Inventory preparation and shipment will be completed within 15 to 30 working days after placing an order (the period for customized items or promotions may be extended).
Logistics cooperation: Cooperate with DHL, UPS and local postal services to ensure safe delivery.
Ii. Delivery Scope and Fees
Coverage area: Supports over 200 countries worldwide (including the option of prepayment of tariffs).
Freight calculation: The settlement page automatically displays the cost (additional price difference is required for remote areas).
Free shipping threshold: Orders over €150 enjoy free shipping within the European Union.
Iii. Logistics Tracking and After-sales Service
Inquiry method: An email with a tracking link will be sent to your registered email address within 24 hours after shipment.
Delivery delay: Extreme weather or customs spot checks may cause additional delays. We apologize for any inconvenience.
Unreceived goods handling: If a package is not signed for within 30 days, it will be automatically returned and 50% of the shipping fee will be charged for re-shipment.
Iv. Tariffs and Customs Clearance
Responsibility Statement: Destination customs duties shall be borne by the buyer. It is recommended to check the tax rate in advance.
Customs clearance assistance: Please contact [cancer@wigqualitys.com] if you need to provide your ID card/tax number.
V. Special Notes
Please fill in the address in English. Errors may result in returns.
Rejection or return of goods is required if the product remains unopened and the tag is intact.
Still have questions?
Email: [cancer@wigqualitys.com]